Interventions Delivery Target - Providing work-focussed support at the right time

Target: 85%

What is this target?

This is a new target to help us focus on making a difference for our customers by providing timely work-focused support. We do this by carrying out activities promptly, giving advice and support to customers who need our help, and giving the right advice to those who can help themselves to find work.

How does it work?

The target is made up of four components and measures the timeliness of several of our key mandatory work-focussed interviews:

• 80% of initial Incapacity Benefit Work Focused Interviews are conducted after the end of the 8th week and up to the end of the 13th week stage of the claim
• 85% of Income Support Lone Parent Work Focussed Interviews that become due are conducted within 3 months
• 85% of 13 and 26-week Jobseeker’s Allowance advisory interviews that become due are conducted within 6 weeks
• 90% of Jobseeker's Allowance Labour Market Interventions and follow up activity are conducted

These four components are used to make up the overall national target of 85%. Performance for the Interventions Delivery Target is the mean average of the four components weighted equally.

Note: There is a time delay of around 4 months for this data.

National level data is updated each month.

Latest National level data

Latest District level data